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  • What is ZenCare Express?
    ZenCare Express is the premier online therapy platform, leading the charge in revolutionizing how individuals engage with mental wellness. Our mission is to empower people to navigate life's hurdles with ease through convenient and cost-effective support. Experience the freedom of reaching out to a licensed therapist whenever and wherever you need with ZenCare Express.
  • Who are the therapists?
    At ZenCare Express, our therapists are seasoned professionals with extensive training and accreditation. They include licensed psychologists (PhD / PsyD), certified marriage and family therapists (LMFT), accredited clinical social workers (LCSW / LICSW), and licensed professional counselors (LPC), ensuring top-notch care for all our clients.
  • How much does it cost?
    At ZenCare Express, our therapy services are priced competitively, ranging from $65 to $90 per week, all plans are billed monthly. Additionally, we extend special discounts to first responders, military personnel, and businesses, making mental health support more accessible and affordable for those who serve our communities and country. For businesses seeking to avail themselves of our exclusive employee discount programs, please click here.
  • How do the discounts work?
    During checkout, you'll be prompted to input your military ID number or badge number. If you're a spouse or child of a first responder or military member, you'll use the respective ID number of your family member. This ensures seamless application of our discount program. If your employer enrolls your business in our discount program, they'll receive a unique code to distribute among employees. Simply ask your employer for this code to access the discount. If you have any questions or need assistance, feel free to reach out to us at contact@zencareexpress.com. We're here to help!
  • Can I be reimbursed by my insurance company?
    At ZenCare Express, neither our platform nor our therapists engage in submitting claims to Medicare, Medicaid, or health insurers. Consequently, services offered through our platform typically fall outside the coverage of these insurance programs. The coverage and benefits associated with traditional therapy and therapy services can vary significantly depending on the health insurance company and plan. Below are some general pointers: Many health insurance plans provide partial or restricted coverage for therapy services. Even if your plan includes some coverage, the required co-payment might surpass the total expense of utilizing ZenCare Express. In numerous instances, reimbursement from your insurance provider necessitates your therapist to diagnose you with a mental disorder or issue. This diagnosis is then relayed to the insurance company and recorded in your medical records. Furthermore, therapists may be required to furnish additional clinical information, such as treatment plans or summaries. It's worth noting that ZenCare Express offers highly competitive pricing options, often on par with the co-payments of many insurance plans.
  • How will I pay for my ZenCare Express membership?
    Your membership fees will be automatically charged to your credit card on a recurring basis. Additionally, we offer the convenience of Afterpay for your payments. Should you achieve your goals or feel that therapy with ZenCare Express no longer serves your needs, you can easily cancel your subscription at any time.
  • I'm a licensed therapist. How can I apply to ZenCare Express?
    Please start the application process by clicking here.
  • How do I get in touch with a representative from ZenCare Express?
    You can reach us by emailing zencareexpress@contact.com!
  • What if emergency assistance is needed?
    In the event of an emergency, please dial 911 immediately or reach out to the suicide hotline at (988) for immediate assistance. Your safety and well-being are of utmost importance to us. For access to the Suicide & Crisis Lifeline, please click here.
  • How can I locate ZenCare Express on social media platforms?
    Facebook: ZenCare Express Instagram: Zencare_express X: ZenCareExpress TikTok: Zencareexpress LinkedIn: ZenCare Express
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